What to Do If You Have a Dispute or Complaint

At Starkast Pty Ltd, we are committed to providing you with high-quality service and support. However, if you have a complaint or concern, we encourage you to let us know as soon as possible so we can work to resolve it promptly, fairly, and transparently.

You can make a complaint verbally or in writing by contacting your broker directly or using the following details:

Email: hello@starkast.com.au

Phone: 0416 836 976 (Monday to Friday, 9am to 5pm AWST)

Mail: Complaints Officer

Starkast Pty Ltd

PO BOX 135 Fremantle, WA

If you require accessibility assistance, including translation services or support with disabilities, please let us know via the contact methods above and we’ll be happy to help.

External Dispute Resolution

If we are unable to resolve your complaint to your satisfaction, or if it remains unresolved after 30 calendar days, you may refer the matter to an external dispute resolution scheme.

Starkast Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA), which provides a free and independent dispute resolution service for financial services complaints.

You can contact AFCA using the details below:

Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678 (toll free)

Mail: GPO Box 3, Melbourne VIC 3001

Please note: While you can contact AFCA at any stage, they may require that our internal complaints process is completed before progressing with your complaint.

More Information

You can request a copy of our internal dispute resolution procedures or privacy policy at any time by contacting us. We’re here to ensure your experience with Starkast is a positive one.